Guest Service Coordinator

4 weeks ago


London, Greater London, United Kingdom COYA Restaurant & Pisco Bar Full time

Are you passionate about delivering exceptional guest experiences?

Coya Restaurant & Pisco Bar is seeking a skilled Reservation Agent to join our dynamic team in London.

The ideal candidate will have experience in a similar role within the hospitality industry, possess excellent communication skills, and be commercially minded with the ability to upsell effectively.

We offer a competitive salary of £25,000 - £30,000 per annum, plus benefits such as enhanced holiday package, long service awards, and opportunities to travel and work at Coya's global venues.

Job Description:

  • Provide exceptional guest service and manage reservations with attention to detail
  • Upsell and promote Coya's offerings to increase revenue
  • Work collaboratively with the team to achieve sales targets
  • Maintain accurate records and reports

Requirements:

  • 1+ years of experience in a similar role within the hospitality industry
  • Excellent communication and interpersonal skills
  • Commercially minded with the ability to upsell effectively
  • Experience with SevenRooms and/or OpenTable is preferred but not essential

Benefits:

  • Enhanced holiday package - 32 days (including bank holidays)
  • Long service awards to celebrate your milestones
  • Opportunities to travel and work at Coya's global venues
  • Exclusive discounts on high-street, leisure, and retail


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