Technical Service Delivery Manager

2 days ago


London, Greater London, United Kingdom Cardonet Full time
Job Title: Technical Service Delivery Manager

We are looking for an experienced Technical Service Delivery Manager to lead our IT support team in London. As a key member of our leadership team, you will be responsible for managing the delivery of technical services to our clients, ensuring that our service levels are met, and driving continuous improvement within the team.

The ideal candidate will have a strong background in IT, excellent leadership and management skills, and a proven track record of delivering high-quality technical services. You will be responsible for developing and implementing strategies to improve service delivery, leading cross-functional teams, and collaborating with internal stakeholders to achieve business objectives.

In addition to your technical expertise, you will also possess strong communication and interpersonal skills, strategic thinking, and the ability to work effectively in a dynamic environment. If you are a motivated and results-driven leader who is passionate about delivering exceptional technical services, we encourage you to apply for this exciting opportunity.

About the Role:

  • Lead the IT support team to deliver technical services to clients.
  • Develop and implement strategies to improve service delivery.
  • Manage cross-functional teams to achieve business objectives.
  • Collaborate with internal stakeholders to resolve complex technical issues.
  • Maintain accurate records of team performance and service delivery.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in IT leadership or management.
  • Excellent leadership and management skills.
  • Strong technical knowledge of IT systems and infrastructure.
  • Able to work effectively in a fast-paced environment.

What We Offer:

  • Competitive salary: £50,000 - £65,000 per annum.
  • Private medical insurance.
  • An employee referral bonus.
  • Paid time off for charity work or not-for-profit activities.
  • Professional development and training opportunities.


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