IT Service Delivery Manager

6 days ago


London, Greater London, United Kingdom CV Library Full time

IT Technical Delivery Manager

About the Role:

This is a 12-month hybrid contract, based in central London. You'll serve as the key link between IT and business stakeholders, ensuring smooth delivery of IT services.

Your Key Responsibilities:
  • Represent IT Service Delivery and manage relationships with business leaders to align IT services with business needs.
  • Manage service performance in line with SLAs and OLAs, identifying opportunities for improvement.
  • Collaborate across teams to deliver organisational goals and champion best practices in IT service management.
  • Work with a Major Incident Manager and be the face of IT for this and the UK business area.
  • Support transformation and promote effective adoption of new systems and processes.
Your Requirements:
  • A wealth of experience in IT service delivery, ideally progressing from a service desk/support background into technical service delivery.
  • Adherence to ITIL principles and experience working with ServiceNow.
  • Experience working with Dell technologies, infrastructure, networks, and other tech used in a busy office environment.
  • Exceptional communication skills to engage at all levels.
  • Experience managing third-party vendors and outsourced service providers.
  • Background in professional services is highly desirable.

We're looking for someone who thrives on collaboration, delivers high-quality services, and can hit the ground running in a fast-paced environment. The salary for this role is £60,000 - £80,000 per annum.



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