Technical Service Delivery Expert
23 hours ago
Key Responsibilities:
- Deliver technical production services to our clients in EMEA, ensuring quality and success within the verticals that you oversee.
- Develop and enable your direct reports to deliver service excellence, creating and presenting regular service review presentations.
- Build strong relationships with client Service Owners and collaborate with Leadership HQ teams to meet SLAs & KPIs.
- Analyze trends, identify service improvements, and assemble financial reporting for the client.
- Develop processes for new services, create training, and oversee personnel performance improvement.
Requirements:
- 5+ years of experience in delivering AV and event services to similar organizations.
- Strong financial and budgeting skills for analysis and reporting.
- Excellent time management, organizational, and leadership skills.
Working with TeamPeople:
As a Technical Service Delivery Expert at TeamPeople, you will be part of a talented team that delivers exceptional technical production services. You will work closely with our Leadership HQ teams to ensure that we consistently meet our clients' expectations and deliver high-quality services.
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