Technical Service Delivery Specialist

1 month ago


London, Greater London, United Kingdom Concept Resourcing Full time

Company Overview


Concept Resourcing is a leading recruitment agency specialising in the IT sector. We are working with a prestigious Managed Service Provider (MSP) to recruit an experienced Technical Service Delivery Manager to join their professional services team.


Salary and Benefits


The successful candidate can expect a salary of £55,000 - £65,000 per annum, plus bonus and benefits package, including private health care and dental.


Job Description


This is a broad role encompassing technical and commercial responsibilities, requiring close collaboration with management, sales, and technical teams. Key responsibilities include:



  • Working closely with the Head of Professional Services to receive mentorship and coaching, and supporting on project delivery and planning.
  • Collaborating with current and prospect clients to understand technical environments and commercial aspects, creating technical roadmaps.
  • Acting as a point of technical escalation for network and infrastructure queries for the sales teams.
  • Supporting the sales teams with tender responses.

Required Skills and Qualifications


We are seeking an individual with strong communication and stakeholder management skills, able to support design and project delivery, with commercial awareness and understanding of budget planning. Ideal candidates will have a background in technical engineering, project management, or service delivery, with a strong technical understanding of networks and infrastructure.


Benefits


In addition to the competitive salary and benefits package, this role offers a challenging and rewarding career path within a reputable MSP, with opportunities for professional growth and development.



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