Technical Service Delivery Head

2 days ago


London, Greater London, United Kingdom Onyx-Conseil Full time
Job Summary

Onyx-Conseil is looking for a highly skilled Technical Service Delivery Head to lead the delivery of technical services across Europe. The successful candidate will be responsible for defining, measuring, and recording service KPIs to identify areas for development and deliver continuous improvement of IT services, processes, and support.

Key responsibilities include:

  • Defining and documenting IT procedures and standards
  • Facilitating the education and development of 1st and 2nd line support teams
  • Providing specialist 3rd line support when required

A salary of $120,000 - $140,000 per year, depending on experience, is offered for this exciting opportunity.



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