Head of IT Service Delivery

2 weeks ago


London, Greater London, United Kingdom Woodrow Mercer Tech Full time £55,000

The Head of IT Service Delivery will be responsible for leading the implementation and execution of all IT infrastructure change projects, providing strategic and tactical input into the direction of IT services and infrastructure, and developing and enforcing IT and cybersecurity processes to safeguard the business, enhance resilience, and maintain compliance with relevant standards and regulations.

To succeed in this role, you will require a minimum of 2 years of experience in IT management, previous experience in a technical, user-facing IT role, and hold an ITIL Certification. Proficiency in current Microsoft Windows operating systems for both desktops and servers is essential, as well as expertise in Microsoft 365, Azure, Intune, Teams, and Entral ID/Active Directory administration. Strong leadership skills, excellent communication skills, and the ability to explain technical concepts clearly are also necessary.

This role comes with a competitive salary of circa £55,000 based on experience, 25 days of annual leave plus bank holidays, and participation in a generous contributory pension plan and life insurance coverage equivalent to three times your salary.



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