IT Service Delivery Head
4 days ago
Job Title: IT Service Delivery Head
We have an exciting opportunity for a skilled professional to join our team as a Service Delivery Head at Partnur. You will be responsible for leading a service desk team and ensuring customer issues are resolved in a timely fashion.
This is an onsite role, working Mon-Fri with occasional out-of-hours cover required.
Key Responsibilities:
- Lead a team who provide technical support to retail & hospitality customers
- Work to set SLAs to monitor and manage service performance
- Evaluate and implement new procedures to enhance service levels
- Support with reporting and contribute to the development of the team
- Foster a collaborative team culture focused on collaboration and support
Requirements:
- Previous line management experience, preferably leading IT teams in a service desk environment
- Excellent team working and communication skills
- Experience with service delivery and ITIL certification would be desirable
- Multisite experience would also be beneficial
Benefits:
The salary for this role is estimated at £60,000 per annum, reflecting the company's commitment to attracting top talent and rewarding exceptional professionals. As a valued member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for growth and development within a dynamic organization like Partnur.
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