Technical Service Delivery Director

24 hours ago


London, Greater London, United Kingdom Areti Group | B Corp™ Full time £70,000 - £80,000
Job Title: Technical Service Delivery Director

Areti Group | B Corp™ is seeking a highly skilled Technical Service Delivery Director to join our Systems Operations and Support Team (SysOps). The successful candidate will be responsible for leading the service delivery function, ensuring business-critical platforms receive robust and effective operational support.

Responsibilities:
• Lead the incident lifecycle, ensuring swift resolution of service disruptions and effective coordination during major incidents
• Input into change management processes for supported platforms
• Plan and coordinate operational support coverage for business-critical systems
• Oversee operational performance of business-critical systems, establish and track KPIs
• Produce and service performance reports to identify trends and improvements

Requirements:
The ideal candidate will have experience in technical service delivery, incident management, and change management. Strong leadership and communication skills are essential for this role.

Benefits:
This is a remote position based in the UK, with a competitive salary range of £70-80k and a great benefits package.

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