Technical Leadership Team Head

16 hours ago


London, Greater London, United Kingdom Opus Recruitment Solutions Full time

Opus Recruitment Solutions has an exciting opportunity for a Head of IT Service Delivery to join our team in Liverpool.

This role offers a chance to utilize your technical expertise and leadership skills to drive business success. As a Head of IT Service Delivery, you will lead and manage the daily operations of application support, ensuring issues are promptly addressed and resolved.

You will work closely with our Information Systems Director to align application support strategies with our broader IT and business goals. This includes developing and maintaining key performance indicators (KPIs), service level agreements (SLAs), and other relevant metrics to measure and improve application support performance.

The successful candidate will have a strong understanding of ITIL frameworks, particularly in incident management, problem management, and service operations. You will also have extensive experience managing and mentoring teams, with proven leadership skills and the ability to inspire and develop talent.



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