Technical Service Delivery Specialist
7 days ago
Are you looking for a challenging and rewarding career as a Digital Support Team Lead? NHS has an exciting opportunity for a highly skilled and experienced professional to join our team.
About the JobThe successful candidate will have previous experience in 2nd line service desk/technical support, with a proven track record of influencing, persuading, negotiating, and prioritizing multiple concurrent tasks. You will also possess a computer science or information management degree at Masters level, or equivalent relevant experience, knowledge, and expertise.
In this role, you will lead a team of technical support specialists to provide high-quality customer service and technical support. You will manage and coordinate critical daily processes to ensure operational standards are met or exceeded. You will work closely with the Service Improvement team to implement improved processes and procedures, identifying training needs for the service desk staff.
What We Offer- A competitive salary of £62,000 - £72,000 per annum, depending on experience.
- Access to the NHS Pension Scheme.
- 27 days Annual Leave.
- Flexible working arrangements.
We are committed to delivering exceptional customer service and technical support. If you are passionate about leading a team and making a difference in healthcare, please apply today.
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