IT Service Delivery Manager

5 days ago


London, Greater London, United Kingdom ADLIB Full time

ADLIB is looking for a highly skilled IT Service Delivery Manager to join their London based team. With a competitive salary of £60,000 - £70,000 and a bonus/commission scheme, you will be responsible for managing a high performing service desk function and leading key service delivery projects.

Job Description

As an IT Service Delivery Manager at ADLIB, you will be the face of our technical operations. You will oversee the performance of first and second line support teams, providing technical guidance and ensuring team members are well-equipped to handle their responsibilities.

  • Manage and mentor the IT support team to ensure timely resolution of issues and maintain high levels of customer service.
  • Develop ServiceNow ITSM to automate processes and provide a scalable solution using industry best practices.
  • Project Management: Define, manage and execute new IT projects to modernize and keep the business ahead of the curve for modern business, maintaining a cloud-first approach.

The ideal candidate should have extensive experience in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team.



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