IT Service Delivery Manager

17 hours ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
Job Title: IT Service Delivery Manager

This is an exciting opportunity to join Vertex IT Solutions Ltd as a Senior Service Operations Lead, working in the dynamic London area. As a key member of our team, you will play a vital role in championing service excellence for our OnTrack managed services division in both the UK and Oceania.

Key responsibilities include:
  • Developing strong relationships with senior stakeholders within our customer base.
  • Managing all aspects of service delivery across our 4 key delivery areas.
  • Preparing and participating in service reviews of key accounts/customers.
  • Acting as a senior escalation point for service issues, managing through to resolution.
  • Developing strategies for continual service improvement.


The ideal candidate will have at least 5+ years of experience in a service delivery management role, preferably in the managed services sector. You will also possess extensive service management experience, demonstrable expertise in the implementation of the ITIL framework, and strong leadership skills.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits.

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