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UK Service Delivery Manager

2 months ago

London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

About the Job

Vertex IT Solutions Ltd seeks an experienced Senior Service Delivery Manager to lead our service delivery team in London. The successful candidate will be responsible for developing and implementing strategies to drive service excellence and deliver exceptional results.

Key Accountabilities:

  • Develop and maintain strong relationships with senior stakeholders.
  • Manage all aspects of service delivery across 4 key areas.
  • Ensure customer journey meets high standards.
  • Provide day-to-day leadership and management of teams.
  • Regular reporting on performance to Operations Director.

Requirements:

  • At least 5+ years in a service delivery management role.
  • Extensive Service Management Experience gained within complex Managed Services environment.
  • Demonstrable expertise in ITIL framework implementation.
  • Strong leadership and management skills.
  • Proficient in designing Customer Experience Strategies.
  • Strong commercial acumen.
  • Strong data manipulation and analytical skills.

Location and Salary:

This position is based in London with occasional travel required to client sites. The estimated salary for this role is £90,000 - £115,000 per annum, depending on experience.