Service Delivery Excellence Lead

2 days ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

About the Role

Vertex IT Solutions Ltd is seeking a highly skilled Senior Service Delivery Manager to join their team in London. This is a key role within the business that will be focused on developing, growing, and scaling a world-class service delivery operation.

Key Responsibilities:

  1. Work with Technical Success Managers to develop and maintain strong relationships with senior stakeholders.
  2. Manage all aspects of service delivery across 4 key areas.
  3. Prepare and participate in service reviews of key accounts.
  4. Act as a senior escalation point for service issues.
  5. Develop Service Design and Improvement strategies.
  6. Ensure customer journey from project delivery to ongoing service delivery meets high standards.
  7. Provide day-to-day leadership and management of teams.
  8. Regular reporting on performance to Operations Director.

Requirements:

  • At least 5+ years in a service delivery management role.
  • Extensive Service Management Experience gained within complex Managed Services environment.
  • Demonstrable expertise in ITIL framework implementation.
  • Strong leadership and management skills.
  • Proficient in designing Customer Experience Strategies.
  • Strong commercial acumen.
  • Strong data manipulation and analytical skills.

Location and Salary:

This position is based in London with occasional travel required to client sites. The estimated salary for this role is £85,000 - £110,000 per annum, depending on experience.



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