Service Delivery Excellence Specialist

17 hours ago


London, Greater London, United Kingdom Project People Full time

As a Service Delivery Excellence Specialist, you will be responsible for driving Service Performance improvements through tangible insights. With a strong background in Telecommunications and experience in BSS/OSS, you will lead a team of Operations/Analytical professionals in delivering excellent service to our clients.

Key responsibilities will include establishing performance goals related to service delivery across all channels, actively managing risks associated with maintaining the service, and providing recommendations to improve it. You will also facilitate continuous assessment and evaluation of core Service processes and provide Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services.

An ITIL Expert with experience in working directly with partners and leading teams of analytical professionals, you will have a deep understanding of business operations and its performance. Your ability to analyze data and present information in business terms will be crucial in making informed decisions. We estimate the salary for this position to be around $85,000 - $120,000 per year.



  • London, Greater London, United Kingdom Turner & Townsend Group Full time

    Job Title: Delivery Excellence SpecialistWe are seeking a talented Delivery Excellence Specialist to join our team in London. As a key member of our delivery team, you will focus on driving excellence in project delivery and ensuring that our clients receive exceptional service.About Turner & Townsend GroupTurner & Townsend Group is a leading professional...


  • London, Greater London, United Kingdom Devonshire Full time

    As a key member of our Incident and Problem Management team at Devonshire, you will play a pivotal role in ensuring the seamless delivery of services to our customers.We are seeking an experienced Service Delivery Excellence Specialist to join our team in this critical role. If you have a proven track record of success in incident and problem management, we...


  • London, Greater London, United Kingdom Jas Gujral Full time

    We are looking for a highly skilled Delivery Excellence Specialist to join our team at Jas Gujral. As a key member of our digital delivery team, you will be responsible for ensuring the highest standards of quality and delivery excellence across all projects.Main ResponsibilitiesDevelop and implement processes and procedures to improve delivery efficiency...


  • London, Greater London, United Kingdom Galliford Try Holdings plc Full time

    Galliford Try invites applications from experienced professionals seeking a challenging role as a Delivery Excellence Specialist. Within our Environment Business Division, you will lead on the management of project delivery outputs, including programme, financial position, health, safety, environmental performance, and progress for allocated schemes. This...


  • London, Greater London, United Kingdom Turner & Townsend Group Full time

    Job DescriptionWe are seeking a highly skilled Delivery Excellence Specialist to join our team in London. As a key member of our project delivery team, you will be responsible for ensuring that our projects are delivered on time, within budget, and to the required quality standards.Key ResponsibilitiesDevelop and implement effective project plans and...


  • London, Greater London, United Kingdom Aiven Full time

    We are seeking an experienced Cloud Delivery Excellence Specialist to join our team at Aiven. In this role, you will play a critical part in ensuring the success of our partnerships by managing the technical delivery of our services with and through our partners.Job SummaryThis is a unique opportunity to work with a global team of over 400 people who are...


  • London, Greater London, United Kingdom British Business Bank Full time

    Job Summary:We are seeking a Delivery Excellence Specialist to join our IT Technology Delivery team at the British Business Bank. The successful candidate will have a proven track record of delivering successful IT projects and will be responsible for managing the delivery of cloud strategies, transformation, and projects on leading commercial Cloud...


  • London, Greater London, United Kingdom Delivery Mates Full time

    Deliver Excellence with UsWe are seeking a highly skilled Multi Drop Van Driver to join our team in Southampton. As a vital member of our operations, you will be responsible for delivering parcels to residential and commercial addresses.About the Role:You will operate a medium or large van, ensuring timely and safe delivery of packages while maintaining...


  • London, Greater London, United Kingdom Aptitude Software Limited Full time

    Job Title: Senior Agile Delivery SpecialistWe are seeking an experienced Senior Agile Delivery Specialist to join our team at Aptitude Software Limited. The successful candidate will have a strong background in Agile methodologies and experience leading delivery teams.About the Role:Lead delivery teams in the implementation of software solutions that drive...


  • London, Greater London, United Kingdom Hall&Kay Fire Engineering Full time

    At Hall & Kay Fire Engineering, we are seeking a talented Service Delivery Excellence Manager to lead our fire protection and security solutions team in Central London.About the RoleThis is a challenging and rewarding leadership position that requires a strong understanding of fire systems and a proven track record in senior service delivery roles within the...


  • London, Greater London, United Kingdom Royal Mail Full time

    Be Part of a Dynamic Team As a Delivery Specialist, you will be an integral part of our team, working closely with colleagues to deliver exceptional customer service and ensure timely and efficient delivery of mail and parcels. About the Role As a Post Delivery Expert, you will be a friendly face in the community, helping to bring trust to doorsteps....


  • London, Greater London, United Kingdom Grantify Full time

    Service Delivery Excellence OpportunityWe are seeking a highly skilled and experienced Service Delivery Director to join our team at Grantify. As a key member of our global leadership team, you will be responsible for overseeing all aspects of Service Delivery for our Grants service in the UK and the US.The successful candidate will have a proven track...


  • London, Greater London, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupAt Royal Mail Group, we're committed to delivering exceptional service to our customers. Our dedicated team of delivery specialists work tirelessly to ensure that mail and parcels are delivered promptly and efficiently.Salary and BenefitsWe offer a competitive salary equivalent to an hourly rate of £12.54 per hour. In addition to your...


  • London, Greater London, United Kingdom Starling Bank Full time

    At Starling Bank, we're revolutionizing the way banks operate with our cutting-edge software-as-a-service (SaaS) platform, Engine. We're looking for a skilled Service Delivery Specialist to join our Client Success team.About the RoleThis is an exciting opportunity to work closely with our clients and team members, providing support and resolving issues in a...


  • London, Greater London, United Kingdom White & Case Full time

    {"description": "Service Delivery AnalystWhite & Case is seeking a highly skilled Service Delivery Analyst to join our Global Operations team. As a Service Delivery Analyst, you will play a key role in supporting the function through business analysis and project coordination, focusing on Document Services, Translations, Travel Services, and Print...


  • London, Greater London, United Kingdom RFA, Inc. Full time

    About the RoleWe are seeking a highly skilled Service Delivery Excellence Leader to join our team at RFA, Inc. This is an excellent opportunity for a seasoned professional to take on a challenging role and make a significant impact on our organization.


  • London, Greater London, United Kingdom Freetrade Full time

    About the RoleWe are seeking a Service Delivery Specialist to join our team at Freetrade.Key ResponsibilitiesSupport the delivery of exceptional customer experiencesCollaborate with cross-functional teams to drive business outcomesContribute to the development of process improvementsAbout YouAs a Service Delivery Specialist, you will have a proven track...


  • London, Greater London, United Kingdom I Love My Job Ltd. Full time

    **About the Role:**We are seeking an experienced Operations & Delivery Manager to join our team. As a key member of our operations team, you will play a critical role in driving operational excellence and ensuring timely delivery of high-volume orders to major retail customers.In this position, you will have the opportunity to work closely with DCs and 3PLs,...


  • London, Greater London, United Kingdom CFC Full time

    Career OpportunityWe are seeking an experienced Agile Delivery Specialist to join our Agile and Delivery Practice. As a key member of our team, you will play a crucial role in supporting business units and product managers to deliver high-quality outcomes. Your primary responsibility will be to work with scrum teams and practice leads to drive the delivery...


  • London, Greater London, United Kingdom Vodafone Full time

    About the RoleVodafone is seeking a motivated and experienced Service Delivery Specialist to join our Business Security Enhanced team.Key ResponsibilitiesDrive continuous service improvement and service development, increasing customer satisfaction and Net Promotor Scores (NPS)Be accountable for maintaining an industry leading end-to-end service experience...