{"title": "Service Delivery Excellence Specialist"}

3 weeks ago

London, Greater London, United Kingdom White & Case Full time
{"description": "Service Delivery Analyst

White & Case is seeking a highly skilled Service Delivery Analyst to join our Global Operations team. As a Service Delivery Analyst, you will play a key role in supporting the function through business analysis and project coordination, focusing on Document Services, Translations, Travel Services, and Print Standards.

Key Responsibilities:

  • Data Gathering and Analysis: Using and creating data sets to analyze service volumes, quality, and cost, supporting global operations and developing future strategies.
  • Insights: Providing commentary on data trends and their impact on current delivery models and service success.
  • Innovate & Change: Suggesting and developing better service delivery methods using firmwide tools, dashboards, and automation.
  • Intranet and Communications: Ensuring clear, well-presented, and current information for Document Services, Translations, Travel Services, and Print Standards.
  • Service Delivery Accountability: Contributing to vendor relationships and developing internal relationships with service users to support Firm performance.
  • Law Firm Service Mindset: Basing activities and decisions on understanding the Firm’s business model and user requirements for effective service delivery.
  • Global and Cross-Cultural View: Balancing consistency and variances in global service delivery while analyzing data.
  • Collaboration: Working with colleagues and vendors across functions and locations to deliver analysis, reports, presentations, and service improvements.

About the Role:

This role is based in our London office and reports into Manager, Global Operations Service Delivery. Our standard office hours are 09:30-18:00, with a current requirement for 3 days in the office per week.

What We Offer:

White & Case is committed to creating a diverse and inclusive workplace. We offer a flexible range of benefits, services, and programs designed to help support your lifestyle requirements.

"}

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