Service Delivery Specialist
6 days ago
About the Role
Vodafone is seeking a motivated and experienced Service Delivery Specialist to join our Business Security Enhanced team.
Key Responsibilities
- Drive continuous service improvement and service development, increasing customer satisfaction and Net Promotor Scores (NPS)
- Be accountable for maintaining an industry leading end-to-end service experience for aligned customer(s)
- Accountable for delivery of customer's contractual service deliverables, including service levels, reporting etc
- Driving the performance of operational teams to support in-life service delivery to customer
- Owns the relationship with key customer stakeholders for in-life service
- Maintain close engagement with associated sales and operations teams
About You
You will be a strong influencer with excellent negotiation skills, able to drive continual service improvement and resolve issues. You will also be able to carry out trend analysis of key data metrics to identify and address service performance issues.
Security Clearance
This position requires the person to hold or to be eligible to undergo UK Developed Vetting (DV) clearance.
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