Service Delivery Specialist

4 weeks ago

London, Greater London, United Kingdom Collinson Full time
About the Role

We are seeking a highly skilled Service Delivery Analyst to join our Service Management Office (SMO) team at Collinson. As a key member of our team, you will play a critical role in ensuring the delivery of exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Support the SMO and Service Delivery Managers in providing day-to-day support to internal and external customers.
  • Participate in the 'Duty Manager' rota structure to provide Major Incident Management guidance to the Service Assurance coordinators.
  • Identify opportunities to improve optimal service and customer satisfaction.
  • Facilitate and create customer-specific and operational reports, and support customer service reviews.
  • Contribute to Service Management policies and processes as part of a Continual Service Improvement approach.
  • Support the Problem Management process.
  • Own the Knowledge Database and work with the Service Delivery Manager (Governance) to keep it updated and improved.
  • Monitor agreed support channels and ensure that all recommendations made are included or updated in existing Knowledge Articles.
  • Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
  • Establish and maintain excellent relationships with customers, internal and external service providers, SMO, and Service Desk leadership teams.
  • Own any agreed customer service escalation and coordinate with internal and external stakeholders until restoration of services.
  • Own and coordinate any Root Cause Analysis of any service outage for your customers with relevant internal and external stakeholders.
Requirements
  • Work experience in a service-focused role with exposure to digital technologies and key functions such as Incident, Problem, Change, and Major Incident Management.
  • Experience of working to escalation procedures, incident management, and other disciplines related to service delivery.
  • An analytical mind with a focus on Continual Service Improvement.
  • Fluent written and spoken English.
  • Proven experience and capability in ITIL principles.
  • ITIL Foundation Qualification (ITIL 4 preferred).
  • VeriSM foundation qualification.
About Collinson

Collinson is a global, privately-owned company dedicated to helping the world travel with ease and confidence. We offer a unique blend of industry and sector specialists who provide market-leading airport experiences, loyalty, and customer engagement, and insurance solutions for over 400 million consumers.

We are an equal opportunity employer and welcome differences in all their forms, including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities, and people from all backgrounds, cultures, and experiences.

  • IT Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our IT department, you will be responsible for ensuring the smooth delivery of IT services to our clients and stakeholders.Key Responsibilities:Act as the primary liaison between the IT...

  • IT Service Delivery Manager

    1 month ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: IT Service Delivery ManagerWe are seeking an experienced IT Service Delivery Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our IT department, you will be responsible for ensuring the smooth delivery of IT services to our clients and stakeholders.Key Responsibilities:Act as the primary liaison between the IT...

  • Service Delivery Specialist

    2 weeks ago

    London, Greater London, United Kingdom Freetrade Full time

    About the RoleWe are seeking a Service Delivery Specialist to join our team at Freetrade.Key ResponsibilitiesSupport the delivery of exceptional customer experiencesCollaborate with cross-functional teams to drive business outcomesContribute to the development of process improvementsAbout YouAs a Service Delivery Specialist, you will have a proven track...

  • Service Delivery Specialist

    4 weeks ago

    London, Greater London, United Kingdom Armstrong Knight Full time

    Service Delivery SpecialistAt Armstrong Knight, we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our Service Desk, you will be responsible for ensuring the effective management of active cases, adhering to our procedures and Service Level Targets (SLTs).Key Responsibilities:Case Management: Effectively manage...

  • Service Delivery Excellence Specialist

    4 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleAs a Service Improvement Officer at Hays Specialist Recruitment Limited, you will play a vital role in enhancing the quality of services delivered by our client. This is an exciting opportunity to contribute to the organization's mission of providing exceptional services aligned with their values.Key ResponsibilitiesWork closely with...

  • Service Delivery Excellence Specialist

    4 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleAs a Service Improvement Officer at Hays Specialist Recruitment Limited, you will play a vital role in enhancing the quality of services delivered by our client. This is an exciting opportunity to contribute to the organization's mission of providing exceptional services aligned with their values.Key ResponsibilitiesWork closely with...

  • Service Delivery Specialist

    6 days ago

    London, Greater London, United Kingdom Vodafone Full time

    About the RoleVodafone is seeking a motivated and experienced Service Delivery Specialist to join our Business Security Enhanced team.Key ResponsibilitiesDrive continuous service improvement and service development, increasing customer satisfaction and Net Promotor Scores (NPS)Be accountable for maintaining an industry leading end-to-end service experience...

  • Service Delivery Specialist

    2 months ago

    London, Greater London, United Kingdom Moody's Full time

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our Model Success team at Moody's RMS.The successful candidate will be responsible for driving the success of customer requests related to our catastrophe models and products, ensuring accurate and complete information is provided to customers.Key ResponsibilitiesAct as the...

  • Service Delivery Specialist

    2 months ago

    London, Greater London, United Kingdom Moody's Full time

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our Model Success team at Moody's RMS.The successful candidate will be responsible for driving the success of customer requests related to our catastrophe models and products, ensuring accurate and complete information is provided to customers.Key ResponsibilitiesAct as the...

  • Service Delivery Specialist

    1 week ago

    London, Greater London, United Kingdom Transparity Solutions Limited Full time

    The Service Delivery Specialist: 3rd Line for Transparity Solutions Limited is responsible for managing escalated and priority tickets through to resolution, utilising their own resources as well as ensuring that the extensive capabilities for obtaining additional assistance within Transparity is used to aid the successful resolution of support issues.Main...

  • Freelance Delivery Driver

    3 weeks ago

    London, Greater London, United Kingdom Delivery Mates Full time

    At Delivery Mates, we are seeking a skilled and self-motivated Freelance Delivery Driver to join our team of dedicated professionals.The ideal candidate will have a full UK/EU driving licence with less than 6 points, endorsements NOT accepted: DD, IN, DR, etc.Responsibilities include loading parcels to the van in the depot and delivering them to multiple...

  • Service Delivery Specialist

    3 weeks ago

    London, Greater London, United Kingdom WALLACE HIND SELECTION LIMITED Full time

    Job OverviewAs a Service Delivery Specialist with Wallace Hind Selection Limited, you will be responsible for providing exceptional service to clients across the South of the country, with a focus on the M25 region.Based from home, you will be offering a mix of service, installation, and reactive work, with a maximum of alternate weekend coverage.Key...

  • Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Wheelchair Transport Service, Inc. Full time

    Sabio is a leading global company providing independent UK Contact Centre solutions. We work with top brands and partners worldwide, helping them build high-quality, secure, and robust platforms and solutions.We are seeking an exceptionally driven and experienced Service Delivery Manager to join our Support department.The ideal candidate will be responsible...

  • Service Delivery Specialist

    2 weeks ago

    London, Greater London, United Kingdom Boden Group Full time

    Job Role: Hard Services ManagerBoden Group is partnering with a specialist public sector FM provider to source a skilled Hard Services Manager. Working on a flagship PFI site, this role will be responsible for the hard service delivery across a large single site.The Hard Services Manager will oversee a contract based in Wiltshire.Technical qualifications...

  • Freelance Delivery Driver

    3 weeks ago

    London, Greater London, United Kingdom Delivery Mates Full time

    Delivery Mates is a logistics company providing delivery services and solutions to major retailers in the UK and abroad.We are seeking a self-employed delivery driver to join our team and deliver for our e-commerce client.The job involves loading parcels to the van in the depot and delivering them to multiple residential and commercial locations.As a...

  • Freelance Multi-Drop Delivery Driver

    3 weeks ago

    London, Greater London, United Kingdom Delivery Mates Full time

    At Delivery Mates, we're seeking a skilled and self-motivated Freelance Multi-Drop Delivery Driver to join our team of dedicated professionals.The ideal candidate will have a valid UK/EU driving license, a reliable van, and the ability to work independently.As a Freelance Multi-Drop Delivery Driver, you'll be responsible for loading parcels at our depot and...

  • IT Service Delivery Specialist

    4 weeks ago

    London, Greater London, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Job SummaryWe are seeking a skilled IT Service Delivery Specialist to join our team at Xpertise Recruitment. As a key member of our IT Infrastructure and Operations team, you will provide 1st/2nd line support to our clients, ensuring the smooth operation of their IT systems.**Key Responsibilities*** Provide day-to-day and project support to employees,...

  • IT Service Delivery Specialist

    4 weeks ago

    London, Greater London, United Kingdom Xpertise Recruitment Full time £30,000 - £35,000

    Service Delivery Technical AnalystWe are seeking a highly skilled Service Delivery Technical Analyst to join our team at Xpertise Recruitment. As a key member of our IT Infrastructure and Operations team, you will be responsible for providing 1st/2nd line support to our clients, ensuring the smooth operation of our IT systems and services.Key...

  • Pharmacy Service Delivery Specialist

    3 weeks ago

    London, Greater London, United Kingdom W Talent Full time

    Job Title: Pharmacy Service Delivery SpecialistIndustry: HealthcareLocation: LondonSalary: £50,000 - £60,000 + PackageOrganisation Overview:W Talent, a leading provider of healthcare solutions, is seeking a highly skilled Pharmacy Service Delivery Specialist to support our pharmacy team. The successful candidate will be responsible for advising customers...

  • Flexibility and Independence: Van Delivery Opportunities

    3 days ago

    London, Greater London, United Kingdom Delivery Mates Full time

    Job OverviewDelivery Mates is seeking experienced van drivers to join our team on a self-employed contract basis. This role offers flexibility, independence, and the opportunity to work with a reputable company.Compensation and BenefitsThe estimated earnings for this position are £100 per route + £0.22 per mile, providing a competitive income for motivated...