Service Delivery Excellence Manager

19 hours ago


London, Greater London, United Kingdom Hall&Kay Fire Engineering Full time

At Hall & Kay Fire Engineering, we are seeking a talented Service Delivery Excellence Manager to lead our fire protection and security solutions team in Central London.

About the Role

This is a challenging and rewarding leadership position that requires a strong understanding of fire systems and a proven track record in senior service delivery roles within the fire and security industry.

Key Responsibilities
  • Overseeing service delivery operations to ensure high standards are met.
  • Closely monitoring approved sub-contractors and suppliers for performance and compliance.
  • Collaborating with engineering staff to ensure quality of work and compliance with LPS requirements.
  • Building successful relationships with clients to provide exceptional customer service.
Requirements
  • Proven experience in a senior service delivery role within the fire and security industry.
  • Strong organisational skills with ability to meet deadlines and deliver results.
  • Ability to build successful relationships and provide excellent customer service.
Salary and Benefits
  • Competitive salary range: £70,000 - £90,000 per annum (dependent on experience).
  • 25 days holiday plus bank holidays and option to buy additional days.
  • Contributory company pension scheme.
  • Car allowance and life assurance.
  • Funded health cash plan.


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