Service Delivery Excellence Manager
2 weeks ago
Service Improvement Lead
The role of Service Improvement Lead focuses on driving process enhancements to deliver exceptional services.
Key Responsibilities
- Collaboration with senior leadership to define service visions and develop streamlined processes.
- Assessing and documenting current workflows to identify gaps and opportunities for improvement.
- Utilizing data and insights to inform and influence change initiatives.
- Communicating the impacts of service and process changes to stakeholders.
- Providing fact-based recommendations for process enhancements.
- Developing visualisations to present complex information clearly.
- Leading continuous improvement activities to drive operational excellence.
- Managing project scopes, plans, and resources effectively.
- Proactively managing risks, issues, and project budgets.
- Engaging with stakeholders at all levels to ensure effective communication.
- Supervising and mentoring teams without direct line management authority.
- Ensuring compliance with change governance frameworks.
This is a full-time opportunity on a temporary basis. If you are interested in the role, we encourage you to email your CV to the relevant contact, citing the job reference number.
About Essential Employment
We are an Equal Opportunities Employer and act as an Employment Business in relation to this vacancy. All our roles may be subject to pre-employment checks, including references.
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