Service Excellence Manager

3 weeks ago


London, Greater London, United Kingdom Environmentjournal Full time
Redbridge Borough is an ambitious and diverse east-London borough that strives to build strong relationships with its local community. We're looking for an experienced Service Excellence Manager who can drive operational service management for Street Cleansing and contribute to excellence in service delivery standards. As a key member of our team, you will be responsible for leading the Street Cleansing teams and developing the service further while ensuring effective performance management and support of staff. Your role will also involve ensuring the Council complies fully with its legal duty in relation to health and safety, its Operators' License, and Technical Competence requirements. You will be instrumental in supporting and implementing key service changes, including digital transformation, service reviews, and improvement. We require a leader with excellent leadership, motivational, and communication skills, budget management experience, and the ability to prepare a long-term strategy for street cleansing services. You will possess outstanding knowledge and demonstrable experience in managing a street cleansing service, including the development and delivery of projects. A driving license is required. We are committed to promoting diversity and inclusion in employment and welcome applications from qualified applicants.

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