Service Excellence Leader

2 days ago


London, Greater London, United Kingdom context recruitment Full time

Context Recruitment is seeking a seasoned professional to fill the role of Service Excellence Leader. As a key member of our team, you will be responsible for driving business growth through exceptional customer service delivery and strategic process improvement.

The successful candidate will have a proven track record of success in Service Delivery, Service Management, or Customer Success from within an SME IT Service Provider or IT Managed Services background. They should possess strong knowledge of ITIL and be able to effectively communicate with stakeholders.

As a Service Excellence Leader at Context Recruitment, you will oversee service optimisation, client management, and efficiency enhancement initiatives. You will also work closely with Team Leaders to develop strategies for service delivery optimization and identify opportunities for improvement.

We offer a competitive salary of up to £50k and a dynamic work environment that fosters collaboration and growth. If you are a results-driven and customer-focused professional, we invite you to apply.



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