Service Excellence Leader
1 week ago
Job Title: Service Excellence Leader
Location: Remote (UK)
Salary: £45,000 - £60,000 per annum
Job Type: Full-time
We are seeking a highly skilled Service Excellence Leader to join our team at Areti Group | B Corp™. As a key member of our operations team, you will be responsible for overseeing the delivery of IT services and ensuring seamless service delivery for our finance team and CRM/ERP systems.
Key Responsibilities:- Vendor Management: Develop and maintain strong relationships with third-party vendors, ensuring they meet contractual obligations and service level agreements (SLAs).
- Service Delivery: Lead the delivery of IT services, ensuring they align with business needs and best practices.
- Performance Monitoring: Monitor and report on vendor performance, identifying areas for improvement and implementing changes to enhance efficiency and effectiveness.
- Continuous Improvement: Collaborate with cross-functional teams to identify opportunities for service improvement and implement changes to enhance service delivery.
- Stakeholder Communication: Serve as the primary point of contact between vendors and internal stakeholders, facilitating clear and effective communication.
- Risk Management: Identify and mitigate risks associated with third-party services.
- Documentation: Maintain comprehensive documentation of vendor agreements, performance metrics, and service delivery processes.
- ITIL V4 Certification: Essential for understanding and implementing IT service management best practices.
- Experience: Minimum of 3-5 years in a similar role, with a strong background in vendor management and service delivery.
- Skills: Excellent communication, negotiation, and problem-solving skills.
- Technical Knowledge: Familiarity with ERP systems and finance-related IT services.
- Remote Work: Ability to work independently and manage time effectively in a remote work environment.
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