Service Excellence Manager
4 days ago
Chip is a fast-growing fintech company that's changing the way people save and invest. We're passionate about providing innovative solutions that make financial planning easy and enjoyable. Our team is diverse, creative, and driven by a shared vision of building wealth for our generation.
Job OpportunityWe're looking for an experienced Customer Service Team Lead to join our team. In this role, you'll be responsible for managing a team of customer support agents, ensuring they deliver high-quality service to our customers. You'll also be accountable for achieving targets, identifying and resolving service issues, and monitoring real-time analytics to remain within SLA requirements.
What We OfferWe offer a competitive salary of £36,000 - £39,000 per annum, along with a range of benefits including discretionary share option bonus, workplace pension scheme, private medical insurance, and more. You'll also have the opportunity to work with a talented team, develop your skills, and contribute to our mission of building wealth for our generation.
Key Responsibilities:- Manage a team of customer support agents to achieve exceptional service standards.
- Maintain accurate records of customer interactions, complaints, and feedback.
- Develop and implement effective training programs to enhance team performance.
- Collaborate with other departments to drive business growth and improve customer satisfaction.
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Service Excellence Manager
3 weeks ago
London, Greater London, United Kingdom Environmentjournal Full timeRedbridge Borough is an ambitious and diverse east-London borough that strives to build strong relationships with its local community. We're looking for an experienced Service Excellence Manager who can drive operational service management for Street Cleansing and contribute to excellence in service delivery standards. As a key member of our team, you will...
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Service Excellence Manager
5 days ago
London, Greater London, United Kingdom STR Group Limited Full timeJob Title: Service Excellence ManagerWe are seeking a Service Excellence Manager to join our team at STR Group Limited.The successful candidate will be responsible for driving service excellence across all aspects of our business, ensuring high levels of customer satisfaction, and identifying opportunities for improvement.Key Responsibilities:Develop and...
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Service Excellence Manager
3 days ago
London, Greater London, United Kingdom Pendragon Group Full timePendragon Group is a pioneering automotive retailer seeking an accomplished Service Leader to lead their Service Department. As a key member of the team, you will be responsible for ensuring excellent customer service, managing budgets, and driving revenue growth. The role requires a strategic thinker with exceptional leadership skills, strong commercial...
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Strategic Business Operations Manager
4 days ago
London, Greater London, United Kingdom Business Manager Full timeAbout the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...
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Service Excellence Manager
10 hours ago
London, Greater London, United Kingdom Brunning & Price Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Manager to join our team at Brunning and Price. As a key member of our management team, you will be responsible for delivering exceptional service to our customers, leading and developing our bar and waiting team, and driving business growth.
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Procurement Manager
4 days ago
London, Greater London, United Kingdom Service Care Legal Full timeAt Service Care Solutions, we are recruiting a dedicated and skilled Procurement Manager to join our team in London. This role will focus on managing the local authority's supply chain assurance, financial systems, and complex data analytics to support high-level operational production.This is an exciting opportunity for a professional with experience in...
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Service Delivery Excellence Manager
4 days ago
London, Greater London, United Kingdom Parcelly Full timeWe're looking for a highly skilled Customer Service & Operations Manager to lead our Customer Service team.You'll be responsible for driving excellence in customer service, supporting Key Account performance, and measuring and improving Customer Service SLA compliance.With your strong leadership and interpersonal skills, you'll manage contractual...
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Service Delivery Excellence Manager
2 weeks ago
London, Greater London, United Kingdom Essential Employment Full timeService Improvement LeadThe role of Service Improvement Lead focuses on driving process enhancements to deliver exceptional services. Key ResponsibilitiesCollaboration with senior leadership to define service visions and develop streamlined processes.Assessing and documenting current workflows to identify gaps and opportunities for improvement.Utilizing data...
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Service Delivery Excellence Manager
4 days ago
London, Greater London, United Kingdom Hall&Kay Fire Engineering Full timeAt Hall & Kay Fire Engineering, we are seeking a talented Service Delivery Excellence Manager to lead our fire protection and security solutions team in Central London.About the RoleThis is a challenging and rewarding leadership position that requires a strong understanding of fire systems and a proven track record in senior service delivery roles within the...
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Service Excellence Leader
5 days ago
London, Greater London, United Kingdom context recruitment Full timeContext Recruitment is seeking a seasoned professional to fill the role of Service Excellence Leader. As a key member of our team, you will be responsible for driving business growth through exceptional customer service delivery and strategic process improvement.The successful candidate will have a proven track record of success in Service Delivery, Service...
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Director of Service Excellence
1 week ago
London, Greater London, United Kingdom Carrington West Full timeCarrington WestJob Title: Director of Service ExcellenceLocation: LondonType: Full timeRate: £500 - £600 per dayWe are seeking an experienced Director of Service Excellence to join our team on a long-term contract.Develop and implement strategies to improve service delivery, focusing on efficiency and effectiveness.Lead the development of commercial...
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Arts Management Coordinator
1 week ago
London, Greater London, United Kingdom International Arts Manager Full timeJob SummaryWe are seeking a highly organized and detail-oriented Arts Management Coordinator to join our team at the International Arts Manager.This is a full-time position that requires excellent communication and project management skills, with a focus on supporting the smooth operation of our organisation.About the RoleThe successful candidate will be...
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Service Excellence Leader
7 days ago
London, Greater London, United Kingdom TSB Bank Full timeAbout TSB BankTSB Bank is undergoing a transformation, leveraging technology to enhance its service delivery. This is an exciting opportunity for forward-thinking IT professionals to be part of the change and contribute to building the future of banking.About the RoleThe Senior Service Operations Manager plays a pivotal role in maintaining operational...
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Floor Manager
3 weeks ago
London, Greater London, United Kingdom Beaverbrook Full timeLead Exceptional Dining ExperiencesThe Beaverbrook group is seeking a Floor Manager to oversee the smooth operation of our prestigious Town House Restaurant. As a key member of our team, you will be responsible for delivering outstanding service and culinary excellence to our discerning guests.The RoleAs Floor Manager, you will be responsible for leading a...
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Duty Manager
1 month ago
London, Greater London, United Kingdom Hosco Full timeWe are seeking a highly skilled Duty Manager to join our team at The Cavendish London. As a key member of our Front Office Team, you will be responsible for ensuring a warm welcome and departure experience for our guests.Key responsibilities include:Supporting the Front Office Manager with day-to-day operations, ensuring seamless guest experiences and...
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Director of Service Excellence
4 weeks ago
London, Greater London, United Kingdom Carrington West Full timeAt Carrington West, we are seeking a seasoned Director of Service Excellence to lead our Community Services department. The ideal candidate will have a proven track record of managing budgets, driving continuous improvement, and ensuring a commercial approach to service delivery.Key responsibilities include:Leading budget management and identifying...
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Head of Service Excellence
2 weeks ago
London, Greater London, United Kingdom myGwork Full timeOur team at The Peninsula London is seeking a skilled Head Waiter/ress to join our fine dining restaurant. This role offers an exceptional opportunity to work in a world-class environment and contribute to delivering exceptional guest experiences.The successful candidate will be responsible for a team of Chef de Rang and Commis Waiting Colleagues, working...
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Service Excellence Strategist
4 days ago
London, Greater London, United Kingdom DELIVEROO Full timeDeliveroo is transforming the way people think about food, and we're looking for a Service Excellence Strategist to drive growth and improve customer experience.About the RoleThe Senior Manager Customer Experience will be responsible for structuring complex concepts to achieve our company strategy and improve Service Experience for consumers. This role...
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Service Excellence Director
6 days ago
London, Greater London, United Kingdom Nordsterne Full timeCafe Management RoleNordsterne is committed to delivering outstanding customer experiences in our cafes. As Cafe Manager, you will play a crucial role in achieving this goal by leading a team of staff and overseeing daily operations.Key ResponsibilitiesLead a team of staff to deliver excellent customer service and food quality.Manage cafe operations,...
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Service Excellence Coordinator
4 days ago
London, Greater London, United Kingdom WGC Ltd. Full timeThe ideal candidate for this Housekeeping Operations Manager position at WGC Ltd. will have a proven track record of delivering exceptional customer service and managing teams effectively.Key Requirements:Previous experience in a housekeeping environment, preferably in a leadership or management roleExcellent communication and interpersonal skillsAble to...