Customer Service Administrator

7 days ago


Heanor, Derbyshire, United Kingdom Valeo Confectionery Limited Full time

At Valeo Foods UK, we are a leading manufacturer of indulgent food products that bring joy to millions. Our diverse portfolio includes iconic brands such as Kettle Crisps, Rowse Honey, and Matthew Walker puddings.

About the Role

We are seeking a highly skilled Customer Service Administrator to join our team in the UK. As a key member of our customer-facing department, you will be responsible for managing essential administrative tasks, ensuring that customer accounts are handled with the utmost care and accuracy.

  • Maintain accurate product databases for our commercial team, providing them with real-time information to make informed decisions.
  • Process customer orders efficiently from start to finish, including receipt, stock availability checks, and invoicing.
  • Respond to customer inquiries, manage claims for discrepancies, and ensure customer satisfaction through timely communication.

You will work closely with our sales and marketing teams to update sales forecasts in SAP, track stock levels for all branded SKUs, and prepare necessary documentation for customer meetings.

Key Responsibilities
  1. Data Management: Maintain accurate product databases for our commercial team.
  2. Order Fulfillment: Process customer orders efficiently from start to finish.
  3. Customer Support: Provide timely and effective support to customers through various channels.
What We Offer
  • A competitive salary of £27,500 per annum.
  • A range of benefits, including death in service, cycle to work scheme, and more.


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