Customer Service Team Member

2 days ago


Heanor, Derbyshire, United Kingdom Valeo Foods Group Full time
Support our Customer Service Department

We are seeking a highly skilled and motivated Candidate to join our team as an Administration and Customer Service Advisor. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in administration.

The successful candidate will be responsible for managing essential administrative tasks, ensuring that our customer accounts are handled with the utmost care and accuracy. Key Responsibilities include:
  • Maintain and update product databases for our commercial team, ensuring all customer requirements are accurately reflected.
  • Process customer orders efficiently from start to finish, including receipt, stock availability checks, and invoicing.
  • Respond to customer inquiries, manage claims for discrepancies, and ensure customer satisfaction through timely communication.
  • Regularly update sales forecasts in SAP, track stock levels for all branded SKUs, and prepare necessary documentation for customer meetings.


In return for your hard work and dedication, we offer a competitive salary of $45,000 per annum, a supportive work environment, opportunities for professional growth, and the satisfaction of working for a company that truly values its employees.

Key Qualifications
  • A high degree of accuracy in data management and reporting.
  • Proficiency in Excel, Word, and PowerPoint; experience with SAP/IFS systems is a plus.
  • A genuine interest in the food industry and a commitment to maintaining the quality that Matthew Walker is known for.


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