Food Industry Administrative Coordinator

3 weeks ago


Heanor, Derbyshire, United Kingdom Matthewwalkerchristmaspuddings Full time

**Join Our Team at Matthew Walker**

We're seeking an experienced professional to join our team as a Customer Care Advisor. As a key member of our Customer Service Department, you'll be responsible for managing administrative tasks, ensuring customer accounts are handled with care and accuracy.

  • Database Management: Maintain and update the product database for our commercial team, ensuring all customer requirements are accurately reflected.
  • Order Processing: Ensure customer orders are processed efficiently from start to finish, including receipt, stock availability checks, and invoicing.
  • Customer Support: Respond to customer inquiries, manage claims for discrepancies, and ensure customer satisfaction through timely communication.
  • Reporting: Regularly update sales forecasts in SAP, track stock levels for all branded SKUs, and prepare necessary documentation for customer meetings.
About the Role:

This is a full-time position with a competitive salary of £28,000 per annum, depending on experience. We also offer various benefits, including death in service, cycle to work scheme, and more.



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