Reservations Team Supervisor
2 days ago
Role Summary
We are seeking a highly motivated and experienced Reservations Supervisor to join our team at The Millennium Hotel London Knightsbridge.
About Us
The Millennium Hotel London Knightsbridge is a 4-star deluxe hotel, located in the heart of one of London's most affluent areas. Our hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.
About You
We are looking for someone who is passionate about providing exceptional customer service and has a strong background in hospitality management. As a Reservations Supervisor, you will be responsible for assisting in the daily running of the Reservations department, ensuring that all procedures and targets are met.
Key Responsibilities
- Oversee daily operations of the reservations team to ensure prompt, efficient and courteous service
- Resolve customer complaints in a timely and professional manner
- Maintain accurate records and reports on all reservations activities
- Provide direction and leadership to Reservations Manager, assisting them to achieve their potential, closing performance gaps and achieving overall departmental objectives
Benefits
We offer a comprehensive benefits package, including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
What We Offer
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, and the opportunity to develop your career in a dynamic and fast-paced environment.
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