Group Reservations Coordinator

5 days ago


London, Greater London, United Kingdom Imperial London Hotels Limited Full time
Job Overview

We are seeking an experienced Group Reservations Coordinator to join our team at Imperial London Hotels Limited. The successful candidate will be responsible for assisting with the day-to-day operation of the Reservations department.

About the Role

The Group Reservations Coordinator will work closely with our guests, promoting ILH's way of sales and ensuring that all systems and procedures identified in the reservations process are completed. This includes providing a high level of customer service, maximising hotel sales, and ensuring that your team are fully conversant with the facilities, services, and special promotions offered by the hotel.

Responsibilities
  • Assist with the day-to-day operation of the Reservations department.
  • Provide exceptional customer service to our guests.
  • Maximise hotel sales by promoting ILH's way of sales.
  • Ensure that all systems and procedures identified in the reservations process are completed.
Requirements
  • Previous experience as a Group Reservations Supervisor or equivalent role.
  • Proficient in OPERA PMS System.
  • A good level of spoken and written English.
  • Positive can-do attitude, with the ability to work independently and as part of a team.
What We Offer

We offer a competitive salary of £28,000 per annum, plus benefits including 28 days holiday pro-rata increasing with length of service up to 33 days, free meals on duty, uniform and dry-cleaning, employee recognition, and more.



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