Group Reservations Team Lead
20 hours ago
Millennium Gloucester Hotel London Kensington
We are seeking a Groups Reservations Supervisor to oversee the groups team, handling all incoming group inquiries and ensuring procedures are in place for group information, rate quoting, chasing, credit, contracts, deposits, and communication regarding group bookings.
The successful candidate will be responsible for supervising the groups team to ensure that all group bookings are handled efficiently and effectively. This includes managing group inquiries, communicating with clients, and coordinating with other departments to ensure seamless execution of group events.
Salary: £35,000 - £40,000 per annum (depending on experience)
About the Role:
This is an exciting opportunity to join our hotel's reservations team as a Groups Reservations Supervisor. As a key member of the team, you will play a vital role in ensuring the smooth operation of group bookings and providing exceptional customer service to our clients.
Key Responsibilities:
- Supervise the groups team to ensure efficient handling of group inquiries
- Manage group bookings, including communicating with clients and coordinating with other departments
- Develop and implement procedures to improve group booking efficiency and effectiveness
- Provide exceptional customer service to clients, responding to their inquiries and resolving any issues promptly
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Strong problem-solving and analytical skills
Benefits:
- Competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive work environment
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