Reservations Team Lead

5 days ago


London, Greater London, United Kingdom Organic Recruitment Ltd Full time

Job Title: Reservations Team Lead

Location: West London W2

About the Role:

We are seeking an experienced reservations manager to lead our reservations team at Organic Recruitment Ltd. As a key member of our hospitality team, you will be responsible for managing daily reservations across all our venues in London and the Cotswolds.

Main Responsibilities:

  • Daily Reservation Management: Handle incoming reservation requests via phone, email, and online platforms, ensuring timely responses and accurate bookings.
  • Guest Communication: Communicate with guests to confirm reservations, provide details about the dining experience, and address any inquiries or special requests.
  • Career Growth & Development: Manage and train the reservations team, driving growth and development to ensure a high standard of service.
  • Operational Efficiency: Coordinate with restaurant managers and teams to ensure seating arrangements and guest needs are accommodated for both small and large groups.
  • Problem-Solving: Proactively handle any guest concerns related to reservations, ensuring timely resolutions to maintain high customer satisfaction.

What You Need to Succeed:

  • At least 3 years experience in reservations management or guest service, preferably in the restaurant or hospitality industry.
  • Strong proficiency in reservation management software, particularly Seven Rooms; knowledge of TripleSeat is a plus.
  • Exceptional organisational skills and attention to detail.
  • Able to work flexible hours, including evenings and weekends.
  • Strong customer service orientation.
  • Friendly, professional demeanour with a focus on guest satisfaction.
  • Ability to work collaboratively with diverse teams.

Salary: £38,000 - £42,000 per annum (dependent on experience), based on market rates in West London.

About Us: Organic Recruitment Ltd is a leading recruitment agency that specialises in placing top talent in the hospitality sector. We pride ourselves on providing exceptional client service and delivering results-driven solutions to meet our clients' needs.



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