Reservations Coordinator

5 days ago


London, Greater London, United Kingdom The Imperial London Hotels Ltd Full time
Key Responsibilities

The ideal candidate will possess excellent communication skills, a high level of accuracy and the ability to work well under pressure.

  • Ensure that all reservations are processed accurately and efficiently, resolving any issues that may arise.
  • Provide exceptional customer service, responding to guest queries and resolving any complaints in a professional manner.
  • Work closely with the Group/Contacts team to maintain good working relationships with suppliers and ensure seamless communication.
  • Monitor and manage daily reservations requests from suppliers, verifying correct rates and ensuring bookings adhere to contracts.
  • Offer guests comprehensive knowledge of hotel facilities, public areas, restaurants and bedroom types.

Our Reservations Agents are responsible for delivering an exceptional guest experience, exceeding expectations and driving loyalty.



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