Reservations Team Lead in Luxury Hospitality

1 week ago


London, Greater London, United Kingdom Frasers Hospitality Full time

About Us: Frasers Hospitality is a global hospitality leader, renowned for its gold standard service and commitment to excellence.

We are currently seeking a highly motivated Reservations Supervisor to join our team at our UK Head Office. As a key member of our reservations team, you will contribute to delivering exceptional customer service, implementing reservations procedures, and supervising the team.

Your Key Responsibilities:

  • Coordinating group accommodation for London
  • Implementing effective reservations procedures
  • Supervising the reservations team
  • Maintaining open communications with clients and key accounts

What We're Looking For:

  • Proven experience in a similar role
  • Excellent attention to detail and time management skills
  • Enthusiastic individual with a passion for customer service
  • Ability to work effectively as part of a team

Benefits:

  • Competitive salary: £40,000 - £60,000 per annum
  • Fully funded apprenticeship programmes
  • Cycle to work scheme
  • Healthcare cash plans
  • Referral schemes
  • Uniforms provided
  • Wellness and national campaign days
  • Access to Wagestream
  • Loyalty bonus up to 50% of monthly salary
  • Employee assistance programme

Sustainability Goals:

  • 100% renewable energy usage
  • Reduced single-use plastics and recycling initiatives
  • Chemical-free cleaning system
  • Eco-friendly kitchen systems
  • Volunteer opportunities for sustainable charities

Why Join Us?

Frasers Hospitality is an equal opportunities employer, committed to creating a diverse and inclusive workplace culture. We offer a competitive salary, excellent benefits package, and opportunities for career growth and development.



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