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Reservations Supervisor

1 month ago

London, Greater London, United Kingdom Frasers Hospitality Full time

Frasers Hospitality, a leading global hospitality brand, is seeking an exceptional Reservations Supervisor to join our UK Head Office team.

About the Role

As a key member of our reservations team, you will contribute to delivering outstanding customer service, implement effective reservation procedures, and supervise the team to ensure seamless operations. You will be responsible for coordinating group accommodations in London, collaborating with the sales team to maintain open communication with clients and key accounts, and fostering a culture of enthusiasm and success within the team.

This role offers an exciting opportunity to develop your leadership skills, work with a talented team, and make a significant impact on our guests' experiences.

Key Responsibilities:

  • Deliver exceptional customer service to internal and external stakeholders
  • Implement and maintain accurate and efficient reservation procedures
  • Supervise and coach the reservations team to achieve high-performance standards
  • Collaborate with the sales team to drive business growth and revenue
  • Foster a positive and inclusive team culture that promotes employee engagement and retention

Requirements:

  • Prior experience in a similar role within the hospitality industry
  • Excellent attention to detail and time management skills
  • Enthusiasm and passion for delivering exceptional customer service
  • Strong leadership and team management skills
  • Able to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive salary: £35,000 per annum (pro rata)
  • Opportunities for professional development and career advancement
  • Collaborative and dynamic work environment
  • Heavily discounted staff and friends rates at Frasers Hospitality properties
  • Flexible working arrangements and benefits package