Service Desk Senior Supervisor
4 days ago
**About the Position**
We are seeking a highly experienced Service Desk Senior Supervisor to join our team at Equals One Ltd. Based in St Ives, Cambridgeshire, this role will involve supervising a team of service desk technicians on a night shift basis.
**Key Responsibilities**
The successful candidate will be responsible for ensuring that all customer queries are resolved efficiently and effectively, handling customer calls, emails, and live chats, as well as providing technical support and guidance to team members.
**Requirements**
To be successful in this role, you will need to have excellent leadership skills, with the ability to motivate and manage a team. You should also have strong technical skills, including knowledge of IT service management principles and practices.
**Salary and Benefits**
We offer a competitive salary of £27,300 per annum, plus benefits, including a comprehensive training program and opportunities for career advancement.
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