Customer Experience Professional
3 days ago
About Us
">At ACS Performance, we pride ourselves on being a global leader in commercial and residential kitchen equipment solutions.
We showcase our innovation through venues where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques.
The UK team frequently collaborates with chefs and kitchen experts to help them explore new menu options and improve kitchen workflows with advanced technology.
Main Responsibilities
We are looking to recruit a Customer Experience Executive to join our newly created team.
The main focus of the role is to respond to incoming customer enquiries, queries, to process orders and to ensure our customers receive industry leading customer service.
Key Accountabilities
- Provide first contact for incoming enquires, always ensuring the highest standards of customer service.
- Answering incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
- Dealing with queries and problems from dealers, end users and the public and ensure resolution in a timely and professional manner.
- Monitor live chat function on the website.
- Ensuring the customer experience is at the forefront of everything.
- Process orders with a high degree of accuracy using the required system.
- Establish and maintain effective working relationships with customers, dealers, co-workers, and other internal and external stakeholders.
- Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role.
- Support the development and maintenance of up-to-date information and documentation for the sales team.
- Ensure that the Customer Service Supervisor is informed promptly of any issues or problems in order to enable these to be minimised.
- To be the first point of contact a member of the Business Development and / or National Accounts team.
- Supporting the daily and weekly production of reports and statistics as required.
- Planning and executing plans to target the nil and low spend accounts.
- Research and support Customer Experience Executives to target new business.
- Support the improvement of the sales desk processes supporting and suggesting new and agreed systems, procedures and documentation.
- Ensuring that company policies and procedures are always followed.
What We Offer
The estimated salary for this position is £28,000 - £35,000 per annum, depending on experience.
We offer a range of benefits, including a competitive salary, excellent training opportunities, and a supportive team environment.
This is an exciting opportunity to join a dynamic team and contribute to the success of ACS Performance.
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