Customer Experience Specialist

6 days ago


Wigan, Wigan, United Kingdom Arnold Clark. Careers Full time

We are currently recruiting for a new Service Advisor to help us at our Motorstore in Wigan. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

The estimated salary for this role is £28,000 - £38,000 per annum.

Job Description:

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We're looking for someone who's already worked in a customer service position and genuinely enjoys exceeding expectations and creating positive outcomes.

Main Responsibilities:

  • Deliver high-quality customer service by handling all customer requirements for service and vehicle repairs efficiently and professionally.
  • Work closely with the workshop and bodyshop to progress work through the system.
  • Manage all computer-based jobs, purchasing, and invoice processes.

Benefits:

  • 33 days' holiday allowance with room to grow.
  • Generous retail discounts.
  • Private healthcare.
  • Simplyhealth – access to a GP 24/7 and claim money back on medical and dental treatments.
  • Pension scheme.
  • Maternity and paternity packages.
  • Opportunities for training and progression.

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