Customer Experience Coordinator

7 hours ago


Wigan, Wigan, United Kingdom Keepmoat Homes Full time

We are seeking a highly skilled Senior Customer Care Coordinator to join our Customer Care team at Keepmoat Homes in Wigan. This is an exciting opportunity for someone who has experience in providing excellent customer care services.

The main purpose of this role is to control and provide an efficient and effective customer care service, liaising with Residents and our Clients, contractors, site, and management teams, while maintaining effective working relationships and coordinating high levels of workflow.

As a Senior Customer Care Coordinator, you will be responsible for:

  • Liaising with Clients and sub-contractors to establish an excellent maintenance response to all complaints/queries.
  • Liaising with Site Managers, Contracts Managers, and Construction Director prior to arranging any meetings with Residents/Clients for the Customer Care Manager.
  • Produce all relevant documentation relating to customer care accurately and in a timely manner.
  • Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.

We are looking for a straightforward and friendly team player who has customer care experience, is creative, and uses their organisational and planning skills within a customer care environment. You will be passionate about providing the highest quality customer care and have excellent communication skills.

This is a full-time position based in Wigan, and we offer a competitive salary of £28,000 - £32,000 per annum.



  • Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account details.Maintain accurate records of customer...


  • Wigan, Wigan, United Kingdom Wigan Council Full time

    About the RoleWe are seeking a Customer Experience Ambassador to join our team at Wigan Council. As a key member of our Customer Experience and Support service, you will play a vital role in delivering exceptional customer experiences across our libraries.Key ResponsibilitiesProvide first-class customer service to residents, ensuring their needs are met and...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Wigan, United Kingdom.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information,...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Wigan, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Wigan, Wigan, United Kingdom Bonbon Languages Full time

    Job Title: German Speaking Customer Service CoordinatorLocation: Hybrid, Wigan, UKJob Type: Full-timeAbout Us: We are working alongside a fantastic global company who specialise in commercial flooring solutions.Job Summary: We are looking for a German speaking customer service coordinator who will be the primary point of contact for all aspects of service...


  • Wigan, Wigan, United Kingdom Bonbon Languages Full time

    Customer Service Coordinator - German LanguageLocation: Wigan, UK (Hybrid: 3 days on-site, 2 days remote) full time - normal office hoursSalary: £28,000 - £30,000 per annumWe are seeking a highly skilled Customer Service Coordinator to join our team at Bonbon Languages. As a key member of our customer service team, you will be responsible for providing...


  • Wigan, Wigan, United Kingdom Bonbon Languages Full time

    Job Title: German Speaking Customer Service CoordinatorLocation: Wigan, UK (Hybrid: 3 days on-site, 2 days remote) full time - normal office hoursSalary: £28,000 - £30,000 per annumWe are working alongside a fantastic global company who specialise in commercial flooring solutions. They are looking for a German speaking customer service coordinator who will...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job SummarybeBee Professionals is seeking a skilled and passionate Culinary Team Member to join our kitchen team in Wigan. As a key member of our culinary team, you will be responsible for managing a specific section of the kitchen, ensuring high culinary standards are consistently met.Responsibilities:Oversee the preparation and presentation of dishes in...

  • Project Coordinator

    1 month ago


    Wigan, Wigan, United Kingdom KPI Recruiting Ltd Full time

    Works CoordinatorWe are seeking a highly organised and customer-focused individual to join our team as a Works Coordinator. This role will involve coordinating projects, developing schedules, and liaising with installation teams and engineers.Key Responsibilities:Communicating with customers regarding installation dates and updatesProject coordination and...

  • Project Coordinator

    4 weeks ago


    Wigan, Wigan, United Kingdom KPI Recruiting Ltd Full time

    We are seeking a highly organised and customer-focused Works Coordinator to join our team at KPI Recruiting Ltd. This role involves communicating with customers, coordinating projects, and ensuring timely installations.Key Responsibilities:Communicate with customers regarding installation dates and updates.Develop and maintain schedules to meet project...


  • Wigan, Wigan, United Kingdom KPI Recruiting Ltd Full time

    Works Coordinator Job DescriptionWe are seeking a highly organised and customer-focused Works Coordinator to join our team at KPI Recruiting Ltd. The successful candidate will have a minimum of 2 years administration and scheduling experience, excellent verbal and written communication skills, a keen eye for detail, and excellent organisation and...


  • Wigan, Wigan, United Kingdom Ainscough Crane Hire Full time

    Customer Support Co-ordinatorAinscough Crane Hire is seeking a Customer Support Co-ordinator to join the team in Standish.The successful candidate will support wider areas of the business, building relationships with both internal and external customers. This role works as part of the Customer Support Centre and acts as a first point of contact for all...


  • Wigan, Wigan, United Kingdom Fitness First Full time

    The role of Facilities Help Desk Coordinator at Fitness First is to ensure the smooth operation of facilities across multiple gym locations. Key Responsibilities include prioritising and assigning work orders to facilities teams or external contractors for timely resolution, as well as following up on outstanding issues and providing regular status...


  • Wigan, Wigan, United Kingdom Pemberton Park & Leisure Homes Limited Full time

    Pemberton Park & Leisure Homes Limited is a renowned manufacturer of high-quality static caravans with over 70 years of trading experience.About the RoleWe are seeking an additional After-Sales Support Administrator to join our team.Key ResponsibilitiesThe ideal candidate will input data for engineers accurately and handle customer calls related to...


  • Wigan, Wigan, United Kingdom Elle R Leisure Full time

    Standish's favourite bustling neighbourhood restaurant & bar Alberts' is seeking experienced servers to join their talented team.To succeed in this role, you will have a passion for providing exceptional service to guests and creating a welcoming atmosphere. You will be an integral part of creating a dynamic dining experience that keeps our guests coming...


  • Wigan, Wigan, United Kingdom Euro London Appointments Full time

    **Customer Service Coordinator - German Language**We are seeking a highly skilled and fluent German speaker to join our Customer Service Team as a Customer Service Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.**Key...


  • Wigan, Wigan, United Kingdom JD Sports Full time

    Job Title – Facilities Helpdesk Administrator - JD GymsLocation – JD Gyms WiganWorking hours – Monday to Friday, 9:00am to 5:00pm.Role Responsibilities:Financial/ Commercial -Coordinate purchase ordering for minor capital works, reactive maintenance, and planned maintenance.Reconcile invoices, resolve disputes, and record invoice information.Ensure...


  • Wigan, Wigan, United Kingdom Keepmoat Homes Full time

    Joining Keepmoat Homes as a Senior Customer Care Coordinator offers the opportunity to work for a reputable company that values its employees and customers. The successful candidate will play a key role in delivering exceptional customer care services to our Residents and Clients.This role requires strong organisational and communication skills, as well as...


  • Wigan, Wigan, United Kingdom JD Group Full time

    As a Facilities Helpdesk Administrator at JD Gyms, you will play a crucial role in ensuring the smooth operation of our facilities. Your primary responsibility will be to coordinate maintenance activities, liaise with landlords, and work with suppliers to deliver exceptional service to our team.Key Responsibilities:Financial/Commercial: Coordinate purchase...


  • Wigan, Wigan, United Kingdom JD Group Full time

    As a key member of the JD Gyms team, the Facilities Helpdesk Administrator will play a vital role in ensuring the smooth operation of our facilities. Reporting to the Head of Facilities, this position will be responsible for coordinating maintenance, liaising with landlords, and working with suppliers to deliver exceptional service to our customers.Key...