Customer Experience Coordinator

4 weeks ago


Wigan, Wigan, United Kingdom Keepmoat Homes Full time

We are seeking a highly skilled Senior Customer Care Coordinator to join our Customer Care team at Keepmoat Homes in Wigan. This is an exciting opportunity for someone who has experience in providing excellent customer care services.

The main purpose of this role is to control and provide an efficient and effective customer care service, liaising with Residents and our Clients, contractors, site, and management teams, while maintaining effective working relationships and coordinating high levels of workflow.

As a Senior Customer Care Coordinator, you will be responsible for:

  • Liaising with Clients and sub-contractors to establish an excellent maintenance response to all complaints/queries.
  • Liaising with Site Managers, Contracts Managers, and Construction Director prior to arranging any meetings with Residents/Clients for the Customer Care Manager.
  • Produce all relevant documentation relating to customer care accurately and in a timely manner.
  • Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.

We are looking for a straightforward and friendly team player who has customer care experience, is creative, and uses their organisational and planning skills within a customer care environment. You will be passionate about providing the highest quality customer care and have excellent communication skills.

This is a full-time position based in Wigan, and we offer a competitive salary of £28,000 - £32,000 per annum.



  • Wigan, Wigan, United Kingdom ArrowXL Full time

    About the JobWe are seeking a dedicated and results-driven Senior Customer Service Leader to join our team at ArrowXL. As a key member of our customer service leadership team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and developing our customer-facing staff.Key Responsibilities:To provide top-notch...


  • Wigan, Wigan, United Kingdom Euro London Appointments Full time

    About the RoleWe are currently recruiting for a Customer Service Coordinator to join our client's team in Wigan. As a key member of the customer-facing team, you will be responsible for providing exceptional service to customers, ensuring timely order fulfillment and resolving any issues that may arise.The ideal candidate will possess excellent communication...


  • Wigan, Wigan, United Kingdom ACS Performance Full time

    About ACS PerformanceWe are a global leader in commercial and residential kitchen equipment solutions. Our innovative approach to designing cutting-edge appliances has revolutionized the industry.As a Customer Experience Executive at ACS Performance, you will be part of a team that frequently collaborates with chefs, restaurateurs, and equipment distributors...


  • Wigan, Wigan, United Kingdom ACS Performance Full time

    Job OverviewWe are a global leader in commercial and residential kitchen equipment solutions. Our innovation is showcased through venues where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques.Our UK team...


  • Wigan, Wigan, United Kingdom Arnold Clark. Careers Full time

    We are currently recruiting for a new Service Advisor to help us at our Motorstore in Wigan. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.The estimated salary for this role is £28,000 - £38,000 per annum.Job Description:Our Service Advisors are responsible for delivering and...


  • Wigan, Wigan, United Kingdom Euro London Appointments Full time

    We are seeking a highly skilled German Customer Services Coordinator to join our team at our Wigan location. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in Germany.The successful candidate will have excellent communication and problem-solving skills, with the ability to work...

  • Experience Manager

    1 week ago


    Wigan, Wigan, United Kingdom ACS Performance Full time

    About UsAt ACS Performance, we pride ourselves on being a global leader in commercial and residential kitchen equipment solutions. We believe in showcasing our innovation through interactive experiences that allow culinary professionals, restaurateurs, and equipment distributors to engage with our cutting-edge appliances and attend workshops to stay updated...


  • Wigan, Wigan, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job SummarybeBee Professionals is seeking a skilled and passionate Culinary Team Member to join our kitchen team in Wigan. As a key member of our culinary team, you will be responsible for managing a specific section of the kitchen, ensuring high culinary standards are consistently met.Responsibilities:Oversee the preparation and presentation of dishes in...

  • Sales Assistant

    3 weeks ago


    Wigan, Wigan, United Kingdom Naylor's Equestrian Llp Full time

    Job Title: Sales Assistant - Customer Experience SpecialistIn this role, you will provide exceptional customer service and support to our customers, working closely with the sales team to ensure a seamless shopping experience. We offer a competitive salary of $14-$17 per hour, depending on experience, and a range of benefits including incremental holiday...

  • Senior Support Lead

    2 weeks ago


    Wigan, Wigan, United Kingdom ArrowXL Full time

    About the Role:We are seeking an experienced Senior Support Lead - Customer Experience to join our customer service team. In this role, you will provide leadership and support to our team members, ensuring they have the skills and knowledge needed to deliver exceptional customer experiences.Main Responsibilities:Provide coaching and development opportunities...


  • Wigan, Wigan, United Kingdom Arnold Clark Group Full time

    About the Arnold Clark GroupWe are a leading car retailer with a passion for delivering exceptional customer service. Our team is dedicated to providing a warm and welcoming experience for our customers, and we're looking for a talented individual to join our Customer Experience Host team.**Job Summary:**This is a part-time role working 3 days a week,...


  • Wigan, Wigan, United Kingdom Aptean Full time

    Transportation Coordination Specialist Job SummaryWe are seeking a Transportation Coordination Specialist to join our team in Wigan. The successful candidate will be responsible for overseeing on-site transport operations for external carriers, ensuring smooth coordination between the warehouse, drivers, and customer service teams.Supervise on-site...


  • Wigan, Wigan, United Kingdom Get Recruited Ltd Full time

    Join Our Team: We are seeking an experienced Event Planning Professional to join our dynamic team as a Meetings and Events Coordinator. In this role, you will be responsible for planning and coordinating events, managing client relationships, and developing sales strategies to drive revenue growth. If you have a proven track record in event planning and a...


  • Wigan, Wigan, United Kingdom Pemberton Park & Leisure Homes Limited Full time

    Pemberton Park & Leisure Homes Limited is a renowned manufacturer of high-quality static caravans with over 70 years of trading experience.About the RoleWe are seeking an additional After-Sales Support Administrator to join our team.Key ResponsibilitiesThe ideal candidate will input data for engineers accurately and handle customer calls related to...


  • Wigan, Wigan, United Kingdom Aptean Full time

    About the JobWe are looking for a skilled Logistics Coordinator Lead to oversee on-site transport operations for external carriers and ensure smooth coordination between the warehouse, drivers, and customer service teams.ResponsibilitiesSupervise daily processes, monitor driver performance, and ensure compliance with health, safety, and operational...


  • Wigan, Wigan, United Kingdom Mech Electrics Limited Full time

    About the CompanyMech Electrics Limited is dedicated to delivering innovative solutions in the mechanical and electrical engineering sector.The company is committed to upholding the highest standards of quality, safety, and customer satisfaction.A successful MEP Aftercare Coordinator will be responsible for managing warranty claims, troubleshooting technical...


  • Wigan, Wigan, United Kingdom Keepmoat Homes Full time

    Joining Keepmoat Homes as a Senior Customer Care Coordinator offers the opportunity to work for a reputable company that values its employees and customers. The successful candidate will play a key role in delivering exceptional customer care services to our Residents and Clients.This role requires strong organisational and communication skills, as well as...


  • Wigan, Wigan, United Kingdom Aspire Recruitment Full time

    Employment OpportunitiesWe are seeking an experienced Employment Mentor Coordinator to join our team. As an Employment Mentor Coordinator, you will work with individuals who require additional support to find employment due to mental health issues or other barriers.Your key responsibilities will include managing a caseload of customers, completing initial...


  • Wigan, Wigan, United Kingdom ACS Performance Full time

    Company OverviewACS Performance is a global leader in commercial and residential kitchen equipment solutions. We strive to deliver innovative products and exceptional service to our clients.


  • Wigan, Wigan, United Kingdom Ernest Gordon Recruitment Full time

    About the Position:We are seeking a Property Development Coordinator to join our team at Ernest Gordon Recruitment. The successful candidate will be responsible for coordinating maintenance activities and ensuring the smooth operation of our properties.The Role:Estimated Salary: £28,950 - £31,050 per annum based on location and experienceLocation: WiganKey...