Customer Experience Manager

1 week ago


Wigan, Wigan, United Kingdom ArrowXL Full time
About the Job

We are seeking a dedicated and results-driven Senior Customer Service Leader to join our team at ArrowXL. As a key member of our customer service leadership team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and developing our customer-facing staff.

Key Responsibilities:
  • To provide top-notch customer service through various communication channels, including phone, email, and live chat.
  • To resolve complex customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • To lead and develop the customer service team, providing coaching and feedback to ensure excellent service delivery.
  • To identify and address customer pain points, providing solutions and improvements to increase customer satisfaction.
Requirements:
  • Excellent communication and interpersonal skills.
  • A strong ability to work under pressure and manage conflicting priorities.
  • Proven experience in leading teams and driving customer satisfaction.
  • Familiarity with customer service software and technology.
What We Offer:
  • A competitive salary of £38,155 per annum.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including pension scheme, private medical insurance, and life insurance.
  • Hybrid working options, allowing you to work from home or our office.

Estimated Salary: £38,155 per annum.



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