Senior Customer Relations Specialist

1 month ago


Wigan, Wigan, United Kingdom Keepmoat Homes Full time

Joining Keepmoat Homes as a Senior Customer Care Coordinator offers the opportunity to work for a reputable company that values its employees and customers. The successful candidate will play a key role in delivering exceptional customer care services to our Residents and Clients.

This role requires strong organisational and communication skills, as well as the ability to build effective working relationships with internal and external stakeholders. As a Senior Customer Care Coordinator, you will be responsible for:

  • Liaising with Clients and sub-contractors to resolve queries and complaints efficiently.
  • Collaborating with Site Managers, Contracts Managers, and Construction Director to ensure seamless communication between teams.
  • Producing accurate and timely documentation related to customer care.
  • Maintaining the COINS system to ensure the accuracy of customer data.

We are committed to providing a supportive and inclusive work environment and offer a range of benefits, including a competitive salary of £28,000 - £32,000 per annum, flexible working hours, and opportunities for career development.



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