IT Support Specialist
1 day ago
We are seeking a motivated and enthusiastic individual to join our team as an IT Support Specialist.
This role involves providing 1st line IT support to customers via various channels. You will be responsible for logging helpdesk issues, escalating when necessary, and configuring systems to maintain optimal performance.
The ideal candidate will possess excellent communication and customer service skills, with a basic understanding of IT concepts and a willingness to learn.
**Key Responsibilities:**
- Provide technical support to internal and external customers via phone, email, or remote access.
- Configure systems and update software to ensure optimal performance.
- Collaborate with colleagues to resolve complex technical issues.
**Requirements:**
- Excellent communication and customer service skills.
- Basic IT knowledge and a willingness to learn.
- Ability to work independently and collaboratively as part of a team.
**Estimated Salary:** £15,500 - £18,500 per annum, depending on experience.
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