Customer Service Liaison

3 weeks ago


Wigan, Wigan, United Kingdom Euro London Appointments Full time
Customer Service Liaison

We are seeking a highly skilled Customer Service Liaison to join our team at Euro London Appointments, an established multinational based in the UK. The ideal candidate will be a fluent English/German speaker who can effectively communicate with customers and act as a primary point of contact.

This is a fantastic opportunity for a motivated individual to develop their skills and experience in customer service, working in a professional environment. As a Customer Service Liaison, you will play a vital role in delivering exceptional customer experiences, ensuring that all customer interactions are handled in a timely and accurate manner.

Key Responsibilities:
  • Provide high-quality customer service, responding to customer inquiries, resolving issues, and addressing concerns in a professional and courteous manner.
  • Liaise with internal teams to improve order processing and delivery times, ensuring seamless communication and collaboration.
  • Work closely with customers to understand their needs, providing solutions that meet their expectations and objectives.
  • Maintain accurate records of customer interactions, using data to inform improvements to our services.
Requirements:
  • Fluent German and English language skills, both spoken and written.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proven experience in dealing with customers on a B2B level and working in a professional environment.
What We Offer:
  • An estimated salary of £28,000 - £30,000 per annum.
  • A hybrid work arrangement with 3 days on-site in Wigan, allowing for flexibility and work-life balance.


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