Project Liaison Coordinator
3 days ago
We are Ionic Recruitment, a leading specialist in Construction, Social Housing, and Maintenance recruitment. We are currently seeking an experienced Construction Liaison Officer to join our team.
This is a great opportunity for a long-term temporary role that could lead to other opportunities. As a Resident Liaison Officer, you will be the first point of contact for residents and Scheme Managers on site with regards to the programme/appointments. Your responsibilities will include booking appointments face-to-face or over the phone with residents/customers for planned works, attending project pre-start meetings and progress meetings, writing letters to confirm appointments and informing residents of planned works, aftercare visits and collating Customer Satisfaction Forms when work is complete, and reporting findings for Quality Assurance.
The ideal candidate will have experience of working in occupied high-rise social housing blocks, working with teams and tenants to ensure work is completed on time. You will also be responsible for managing and resolving difficulties and complaints regarding planned work by negotiating with all parties, supporting and planning social value events within the community, and creating resident liaison strategies for all projects and contracts.
Key Responsibilities:
- Be the first point of contact for residents and Scheme Managers on site with regards to the programme/appointments.
- Booking appointments face-to-face or over the phone with residents/customers for planned works.
- Attending project pre-start meetings and progress meetings.
- Writing letters to confirm appointments and informing residents of planned works.
- Aftercare visits and collating Customer Satisfaction Forms when work is complete and reporting findings for Quality Assurance.
- Managing & resolving difficulties and complaints regarding planned work by negotiating with all parties.
- Supporting and planning social value events within the community.
- Creating resident liaison strategies for all projects and contracts.
Salary Estimate: £30,000 - £40,000 per annum based on UK location and industry standards.
Why Choose Us:
We are Ionic Recruitment, one of the leading recruitment specialists in the Construction, Social Housing, and Maintenance sector. We match the best candidates to the best permanent, temporary, and contract roles. Our expertise and knowledge ensure that we provide a high-quality service to both our clients and candidates.
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