Strategy Operations Manager for EMEA
1 week ago
At TikTok, we're looking for a seasoned Strategy Operations Manager to lead the onboarding process for merchants in EMEA. This role is ideal for someone with 3+ years of experience in strategy operations, particularly in the merchant or commercial vertical.
Job Description:
- Design an optimal onboarding journey for merchants, leveraging data and user research to understand sellers' profiles, operational pain points, and the root causes of issues that affect sellers' business performance.
- Collaborate with cross-functional teams, including product, policy, and logistics, to drive seller onboarding strategy.
- Identify issues, develop hypotheses, execute analysis, and provide solutions to optimize the onboarding process in EMEA.
- Formulate and implement the right Standard Operating Procedures (SOPs) by consolidating policies, data, and driving go-to-market strategies across stakeholders.
- Support ad-hoc projects and initiatives as needed.
Requirements:
- At least 3 years of experience in strategy operations related roles, preferably in the merchant or commercial vertical.
- Proficiency in data analysis, with a strong preference for dashboard building, simple modeling, SQL, and Python-related experience.
Compensation: $120,000 - $150,000 per year, depending on experience.
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