Customer Service Specialist

6 days ago

Northampton, Northamptonshire, United Kingdom Mazda Full time

About the Role

We are seeking a highly motivated and experienced Sales Associate to join our team at Mazda. As a Sales Associate, you will be responsible for delivering exceptional customer service and achieving sales targets.

Key Responsibilities

  • Comply with all regulatory requirements and operate within legislative guidelines at all times.
  • Develop and maintain knowledge of market trends and products through proactive learning and internal/external training opportunities.
  • Complete comprehensive training programs, including Guest Experience Foundation training, to ensure a high level of customer satisfaction.
  • Maintain high-quality brand standards of dress, attitude, customer care, honesty, and health and safety to portray a professional image to customers.
  • Deal professionally with customers from initial contact to satisfactory completion of sale, following a structured process and enabling set levels of profit to be achieved.
  • Utilize and uphold the department's defined working systems, procedures, and standards to ensure accuracy of paperwork and security of cash, cheques, vehicles, and other company resources.

Requirements

  • Full UK Driving Licence or equivalent.
  • Computer literate, including Microsoft Office.
  • A minimum of 1 year's Sales Experience.
  • Outstanding customer service skills with the ability to handle conflicting demands.
  • Proven sales skills with a track record of sales achievement.
  • Understanding of database management and excellent administrative skills.
  • Excellent communication, organization, and interpersonal skills.
  • Passion and ability to deliver an outstanding customer experience.
  • Enthusiastic, friendly, and helpful.
  • Respectful and courteous to customers and colleagues.
  • Honest with high levels of integrity and drive to succeed.

What We Offer

  • Salary – £16,000 basic with £45,000 OTE.
  • Bonus/Commission.
  • Company Car.
  • 31 Days Paid Annual Leave (including Bank Holidays).
  • Preferential rates for servicing, MOTs, and parts.
  • Fantastic discounts on vehicle sales.
  • Access to a vehicle Flexi-lease affinity scheme through SOGO.
  • Pension scheme.
  • Life Insurance Benefit.
  • Cycle To Work Scheme.
  • Associate Award Events.
  • Length of Service Recognition Scheme.
  • Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice, and support from other Health Experts.

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