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Service Desk Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Ricoh Full time

Job Summary

We are seeking a highly skilled Service Desk Specialist to join our team at Ricoh. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide first-line technical support and troubleshooting for a wide range of technical issues
  • Escalate complex issues to internal teams and external suppliers as necessary
  • Manage and resolve customer complaints and issues in a timely and professional manner
  • Develop and maintain knowledge articles and documentation to improve first-time fix rates
  • Collaborate with technical teams to identify and resolve technical issues
  • Provide regular updates to customers on the status of their issues

Requirements

  • Experience in a service desk or technical support role
  • Knowledge of ITIL framework and service management systems
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to the latest technology and tools