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Automotive Customer Service Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Caledonian Recruitment Group Ltd Full time £27,000
Position: Automotive Customer Service Specialist

Working Hours:
Monday to Friday with Rotating Shifts (Week 1: 7am - 4pm / Week 2: 9am - 6pm)

We are collaborating with a reputable and established Commercial Vehicle Organization seeking a committed and enthusiastic Automotive Customer Service Specialist to join their expanding team.

Key Responsibilities:
  • Handle incoming calls to the service center.
  • Coordinate customer inspection appointments, liaising effectively with clients and the workshop while managing the daily schedule.
  • Utilize a computerized management system and respond to customer inquiries via email.
  • The ideal candidate should possess:
    • Excellent telephone etiquette, proficiency in email communication, and computer skills.
    • A valid and clean driving license.
    • A proactive attitude with a willingness to learn and develop professionally.
    • The ability to prioritize tasks and support team objectives.
What We Offer:
  • Competitive remuneration package.
  • Opportunities for career advancement.
  • Comprehensive training and development programs.
If you believe you have the necessary skills and experience for this role, we encourage you to submit your updated CV for consideration. For alternative opportunities, please reach out to our recruitment team.