Service Desk Coordinator

5 days ago


Glasgow, Glasgow City, United Kingdom Search Full time

Job Summary:

We are seeking a highly organized and communicative Service Desk Coordinator to join our team at Search, a leading business in the Facilities Management industry. As a Service Desk Coordinator, you will play a crucial role in ensuring the smooth operation of our office environment.

Main Responsibilities:

  • Coordinate and organize the workload of the engineering team to ensure efficient delivery of services to clients.
  • Direct engineering resources to meet customer deadlines and achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Assist in the delivery of customer KPIs to ensure targets are met, and assess the needs of customers and engineers to maintain a balanced workload in a fast-paced environment.
  • Understand customer contracts and assist in delivering KPI targets.

Requirements:

  • Experience in an administrative or coordinating role, preferably in a similar industry.
  • Excellent communication and organizational skills.
  • Experience in scheduling, coordinating, and planning.
  • Proficiency in Microsoft Word and Excel.

What We Offer:

Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants. We offer a fast-paced and dynamic work environment, with opportunities for career growth and development.



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