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Service Desk Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom Wheelchair Transport Service, Inc. Full time
Job Title: Quality Service Desk Coordinator

We are seeking a highly skilled Quality Service Desk Coordinator to join our team at Wheelchair Transport Service, Inc. This is an exciting opportunity to work with a dynamic organization that provides innovative transportation solutions to individuals with mobility needs.

Job Summary

The Quality Service Desk Coordinator will be responsible for supervising and issuing planned preventative maintenance tasks, reactive maintenance tasks, and additional works to ensure the reliability of our mechanical and electrical systems. This role requires strong leadership and communication skills, as well as the ability to work effectively with cross-functional teams.

Key Responsibilities
  • Supervise and issue planned preventative maintenance tasks to ensure compliance with contract requirements.
  • Respond to electrical and mechanical related reactive maintenance issues and help desk requests in a prompt and effective manner.
  • Coordinate initial actions associated with client requests and help desk issues.
  • Coordinate visiting specialist sub-contractors for electrical and mechanical aspects of planned preventative maintenance schedules.
  • Respond to call outs and cover breakdowns and emergencies associated with electrical and mechanical services.
  • Diagnose electrical and mechanical faults associated with planned preventative maintenance or reactive maintenance of our sites.
  • Repair and maintain electrical, mechanical, and control systems associated with heating and ventilation building services.
  • Repair and maintain gas, plumbing, or mechanical systems.
  • Attend monthly meetings as required.
  • Provide survey reports in relation to work and equipment as required.
  • Provide costs for additional lifecycle replacement works as required.
  • Proactively work towards the growth of our contract, primarily on mechanical and electrical systems, covering lifecycle replacements, project works, etc.
  • Effectively supervise the engineering team relative to the above systems and disciplines.
  • Manage and prepare RAMS (Risk Assessment and Method Statement).
  • Undertake miscellaneous duties as requested by the client or line manager.
  • Assist and liaise with other trades as necessary.
Requirements
  • City & Guilds Parts SVQ 2/3 in Service & Maintenance or recognized equivalent.
  • Service & Maintenance Apprenticeship – gained within the building maintenance industry or recognized apprenticeship as a heating engineer/electrical engineer.
  • Health and Safety Training.
  • Experience with similar maintenance duties, including fault diagnosis and rectification.
  • Experience in mechanical and electrical aspects of general building PPM schedules.
  • Experience in mechanical and electrical installation, repair, and maintenance work.
  • Gas Safe qualified.
  • IPAF Operators Licence 3a + 3b.
  • PASMA Certified.
  • Harness.
  • Appointed Mechanical Authorized person.
  • Supervisory experience.
  • Experience in computer PPM management systems (Concept 5000 and Evolution).
  • 18th Edition Institute of Electrical Engineers (I.E) Registration or recognized equivalent.
  • Experience in BMS, Automatic Controls, Building Automation Systems.
  • ACOP L8 Control of Legionella.
  • F Gas, C&G Level 2 Category 1 ODS Regulations.
Competencies
  • Teamwork – actively contributes to the team and strives to improve teams' effectiveness through personal commitment.
  • Planning, Organising & Executing – able to understand priorities, plan, and organize work and manage own time to deliver within expected timescales.
  • Commercial Awareness – understands the importance of managing costs and expense, applying necessary controls.
  • Risk Management – aware of the impact of risk to the business and applies necessary controls.